Our PolicyPersonal Best Studio treats the privacy of our customers and website users very seriously and we take appropriate security measures to safeguard it. We are committed to both respecting your privacy and protecting it. This Policy explains how we use the personal information that we hold about you, including how we collect, process, protect and share information and when you access and use our website (the Site).
By continuing to access any part of the Site, or when providing us with information, you consent to the use and transfer of your personal information in accordance with the terms as set out in this Policy and any changes we may make to the Policy.
Questions and queries
Links to other websites
This Policy only applies to data collected through the Site. We are not responsible for the data policies and procedures or content of any linked websites. We recommend that you check the privacy and security policies of each website you visit.
Types of data we collectThe categories of data we process are:
- Personal data for the purposes of staff and self-employed team member management
- Personal data for the purposes of marketing (with your explicit consent).
- Special category data including health records for the purposes of the delivery of health care
- Special category data including health records and details of criminal record checks for managing employees and contracted team members
Lawful basis of data processing
The lawful basis for processing special category data such as patients’ and employees’ health data is:
Processing is necessary for the purposes of preventative or occupational medicine, for assessing the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services on the basis of Union or Member State law or a contract with a health professional
The lawful basis of processing personal data such as name, address, email or phone number is
- Consent of the data subject
- Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract
- Legitimate interest in order to be able to provide accurate and tailored healthcare
The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records in order to meet our legal requirements. The retention period for staff records is 6 years. The retention periods for other personal data is 2 years after it was last processed.
Your rights to access personal information
You have the following personal data rights:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure (clinical records must be retained for a certain time period)
- The right to restrict processing
- The right to data portability
- The right to object
Protection of your Data
All computers at the premises are password protected, changed regularly and controlled by various levels of access.
We are obliged in a case of any breech of personal data to inform the ICO within 72 hours.
Other 3rd parties and mailing lists
As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses and you will always need to give us explicit consent initially for us to send you information.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our Data Protection Controller at Personal Best.
Information collected from you via the Site may include personal details you provide (including your name, address, email address, etc.) and also includes the contents of any correspondence you may send to us. This information is transferred to us securely via an encrypted form on our website.
We will keep information about you confidential and will only disclose your information to a third party (a referral practitioner for example) with your express consent. The only people
Submitting information to our Site
When accessing this Site, you acknowledge and accept that any electronic mail that passes over the Internet may not be free from interference by third parties. Whilst we have taken steps to make our Site and systems secure, we cannot guarantee the confidentiality or privacy of information over the Internet.You remain responsible at all times for ensuring that viruses do not enter your PC or computer systems and we assume no responsibility in this respect.
Accuracy of Information
In order to provide the highest level of customer service possible, we need to keep accurate customer information. Should your circumstances, such as name or address change, you can help us by informing us of these changes when they occur.
6:30AM - 8:30PM Monday - Friday
7:00am - 2:00 PM Saturday
How To Find Us
Unit 1, Frogmarsh Mill, South Woodchester,
Stroud GL5 5ET, United Kingdom
Phone: 01453 873811
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